In the event of a complaint, you agree to abide by our complaints procedure as set out and available on request. This procedure has been approved by the RICS and includes referral to the Centre for Effective Dispute Resolution (CEDR) which is a service to which the company belongs. Contact them at https://www.cedr.com/consumer/rics/ Any complaints which fall outside this service will be dealt with in accordance with our complaints procedure which includes voluntary dispute resolution and arbitration.